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Meta fined by UK regulator over repeated inaccuracies in WhatsApp Business data

By Reuters News

LONDON, Nov 12 (Reuters) - Britain's media regulator Ofcom said on Thursday it had fined Meta META.O £450,000 ($596,565) for providing inaccurate information about its WhatsApp Business service in response to requests it made as part of its telecoms market review.

  • Ofcom reviewed the market for business bulk SMS text messages in 2025 to better understand the services available to businesses

  • Ofcom sought information in 2025 about WhatsApp for Business, including messaging volumes and revenues

  • The regulator said Meta had provided inaccurate information multiple times, with some inaccuracies remaining unresolved for up to 11 months before corrected data was submitted

  • Ofcom launched an investigation into Meta in January in relation to the inaccuracies

  • Ofcom concluded Meta contravened five separate information requirements under Britain's communications act across two requests by failing to provide complete and accurate information

  • The initial £600,000 penalty was reduced by 25% because Meta accepted liability and agreed to settle and did not benefit from providing inaccurate information

  • Meta said in a statement that it took its regulatory obligations "seriously" and had "cooperated fully" with Ofcom's investigation

  • In a separate case, Meta along with TikTok and X lost a legal challenge against Ofcom in October over information requests made under Britain's online safety regime

($1 = 0.7543 pounds)

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