Cerillion says telecoms AI ROI claims face attribution, cost-accounting hurdles

By Public Technologies
  • Cerillion published an analysis warning telecom operators that AI ROI claims are hard to verify as deployments scale.
  • Globe Telecom reported PHP 1.2 billion in measurable AI benefits, including PHP 825 million incremental revenue, for a 2.8x return.
  • Deutsche Telekom targets about EUR 800 million in AI-related revenue by 2030, alongside about EUR 2.5 billion in indirect cost savings.
  • EY estimated enterprise agentic AI costs can run about three times the token bill once broader implementation costs are included.
  • Investors should distinguish forecasts or avoided spend from realized revenue or savings, supported by clear baselines and full cost accounting.


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