Capita faces NAO review of Civil Service pension scheme administration contract

• Capita faces fresh regulatory scrutiny as the UK National Audit Office launches a review of the administration of the Civil Service Pension Scheme.
• The review follows an NAO investigation in June 2025, escalating oversight of one of the group’s major public service contracts.
• Capita acknowledged performance remains below expected standards, naming remediation of the scheme as its top priority.
• The company plans further automation and tighter governance to lift service levels.

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