Capital Com SV Investments Limited (“we”, “CAPITAL.COM”, the “Company”) is responsible for the protection of the privacy and the safeguarding of the personal data of our clients and potential clients (“you”). Your privacy is important to us.
Whenever we collect and process your personal data we do it with your consent and for legitimate purposes.
You have the right to unconditionally withdraw that consent at any time by contacting us at firstname.lastname@example.org.
2. Collection & Usage of Personal Information
CAPITAL.COM may collect the necessary information for any legitimate purpose related to our services, which include, among others, assisting you in opening your trading account, performing transactions, safeguarding your assets and privacy, providing client support, customizing your browsing experience, improving your overall customer experience and ensuring that you are always kept up to date with our latest products and services.
In this respect, CAPITAL.COM gathers information from its clients and potential client and may, in certain circumstances, gather information from banks, agencies and/or other sources which will help CAPITAL.COM to construct its clients’ and potential client profiles.
CAPITAL.COM also collects the necessary information to ensure its compliance with the applicable laws and regulations, including any relevant anti money laundry rules and the Foreign Account Tax Compliance Act (FATCA) and the OECD Common Reporting Standard (CRS).
We will not hold any information about your debit or credit cards, or any payment method used by you to make a deposit not required by the Applicable Regulations (as defined in the Company’s Terms & Conditions), and will at all times be in compliance with the undertaken cardholder data security standards.
Our payment services providers - “ECOMMPAY LIMITED” (an authorized payment institution regulated by the UK Financial Conduct Authority) and “SafeCharge Limited” (an electronic money institution authorized and regulated by the Central Bank of Cyprus) are compliant with the recommendations of the Payment Card Industry Security Standards Council. Our payment solutions provider – “SOFORT GmbH” - has been awarded the seal “Approved Data Protection” and has been certified according to ISO/IEC 27001:2013 by TÜV Saarland.
The information CAPITAL.COM collects includes information required to communicate with and identify its clients and potential clients. The Company may also collect certain demographic information, including, birth date, education, occupation, etc. CAPITAL.COM can also assess trading related information. We neither collect nor process any sensitive data, including data concerning racial or ethnic origin, political convictions, religious or philosophical beliefs, participation in a body, association or a trade union, health, personal life, as well as data relevant to criminal prosecutions or convictions.
We may collect information in a form that does not, on its own, allow to identify any specific individual (i.e. not personally identifiable information), including such information as language, zip code, area code, unique device identifier, referrer URL, location, and the time zone. We may collect, use, transfer, and disclose such not personally identifiable information for whatever legal purpose this information may serve.
Our website capital.com, e-mails and messages may contain data analysis tools which allow us to track receipt of correspondence & messages and to count the number of users that have visited our website or opened our correspondence & messages. Such information is completely anonymized and is not personally identifiable.
3. Protection of Personal Information
Any personal information provided by you to CAPITAL.COM will be treated as confidential and shared only within the Company and its affiliates and will not be disclosed to any third party except under any regulatory or legal proceedings. In case such disclosure is required to be made by law and/or any regulatory authority, it will be made on a ‘need-to-know’ basis, unless otherwise instructed by the law and/or regulatory authority. Under such circumstances, CAPITAL.COM will expressly inform the third party of the confidential nature of the information.
4. Affiliates, Partners and Non-Affiliated Third Parties
CAPITAL.COM may share information with its affiliates, including those located outside the European Economic Area (EEA), in the event such information is reasonably required by such affiliate to provide the services to you. In case any information is provided to affiliates outside the EEA, the Company will do so in full compliance with the applicable EU-wide data protection regulations.
CAPITAL.COM reserves the right to disclose personal information to third parties where required by the law, regulatory or other government authority. The Company may also disclose information as reasonably required to credit reporting or collection agencies.
In addition, CAPITAL.COM may engage third parties to carry out certain internal functions such as account processing, fulfillment, client service, client satisfaction surveys or other data collection activities relevant to its business. The use of the shared information is strictly limited to the performance of the above and is not permitted for any other purpose. All third parties with which CAPITAL.COM shares personal information are required to protect such personal information in accordance with all relevant laws & regulations and in a manner similar to the way the Company protects the same. CAPITAL.COM will not share personal information with third parties which it considers not being able to provide its clients and potential client with the required level of protection.
CAPITAL.COM will not engage any business introducers and no information will be passed by the Company to such entities.
5. Contacting Clients
5.1 Client Communications
From time to time CAPITAL.COM may contact you by email or by telephone or message you and we may keep a record of such communications for quality assurance and any other lawful purposes. The relevant records will be our sole property and you accept that they will constitute evidence of the communications between us and will be kept for as long as necessary to reach the purposes they were initially made for. We will use the phone number and e-mail specified by you during your account opening or any other dealing with us. Any person wishing to opt out of further contact with the Company is entitled to do so at any time. The respective “unsubscribe” link will be provided in the relevant e-mail communications of the Company. To opt out of communications via telephone and messages please email us at email@example.com.
5.2 Live Chats
The Company’s site offers live chat services for your assistance 24/7. The Company reserves the right to store the chat records giving you the possibility to retrieve any previous history of communication with us. Storing chat records will also help the Company to ensure a continuous internal control regarding our live chat. The Company shall use live chat data only for purposes of business relationship between you and the Company.
5.3 Identify verification via video communications
The Company may proceed to communicate with you via video for the verification of the your identity following the rules applicable the Company.
We store the gathered personal information for a reasonable period necessary to fulfill the purposes for collecting it in the first place. In any case the gathered information will be stored for a period not less than the one we are required to observe in order to comply with the applicable rules and regulations. When we consider that personal information is no longer needed, we will remove any details that will identify you or we will securely destroy the records.
7. Use of "COOKIES"
For more information on how we utilize cookies, please refer to our Cookies Policy.