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Privacy Policy

Capital Com SV Investments Ltd, and its related entities (“we”, “CAPITAL.COM”, “the Company”) are responsible for the protection of the privacy and the safeguarding of personal and financial information of our clients (“you”, “the client”). Your privacy is important to us.

This Privacy Policy outlines how we manage the personal information we hold about our clients. We are also bound by principles contained in the Processing of Personal Data (Protection of the Individual) Law of 2001 and the EU e-Privacy Directive.

By entering the Terms & Conditions with CAPITAL.COM, you consent to such collection, processing, storage and use of personal information by the Company as outlined below.

1. Collection of Personal Information

CAPITAL.COM collects the necessary information required to open a client’s trading account, perform transactions and safeguard its clients’ assets and privacy and to provide its clients with the services they require. In this respect, CAPITAL.COM gathers information from its clients and may, in certain circumstances, gather information from banks, agencies and/or other sources which will help CAPITAL.COM to construct its clients’ profiles based on their requirements and preferences in order to provide the services effectively.

CAPITAL.COM also collects the necessary information to ensure its compliance with the applicable laws and regulations, including any relevant anti money laundry rules and the Foreign Account Tax Compliance Act (FATCA). We will not hold any information about our clients’ debit or credit cards, or any payment method used by a client to make his/her deposit not required by the Applicable Regulations, and will at all times be in compliance with the undertaken cardholder data security standards.

Our payment services provider - “ECOMMPAY LIMITED” (an authorized payment institution regulated by the UK Financial Conduct Authority) - follows the recommendations of the Payment Card Industry Security Standards Council and uses Transport Layer encryption — TLS 1.2 and application layer with algorithm AES and key length 256 bit to protect customer card details.

The information CAPITAL.COM collects includes information required to communicate with and identify its clients. The Company may also collect certain demographic information, including, birth date, education, occupation, etc. CAPITAL.COM can also assess trading related information.

We collect information in a form that does not, on its own, allow to identify any specific individual (i.e. not personally identifiable information), including such information as language, zip code, area code, unique device identifier, referrer URL, location, and the time zone. We may collect, use, transfer, and disclose such not personally identifiable information for whatever legal purpose this information may serve.

2. Usage of Personal Information

CAPITAL.COM uses its clients’ personal information only as required to provide quality service and guarantee security to its clients. This personal information helps CAPITAL.COM to improve its services, customize browsing experience and enables it to inform its clients of any additional products, services or promotions relevant to its clients and in this respect the clients hereby consent to the usage of this data for such purposes. If the clients do not want to receive any information of this nature for any reason, they can contact the Company at the following address: support@capital.com.

3. Protection of Personal Information

Any personal information provided by a client to CAPITAL.COM will be treated as confidential and shared only within the Company and its affiliates and will not be disclosed to any third party except under any regulatory or legal proceedings. In case such disclosure is required to be made by law and/or any regulatory authority, it will be made on a ‘need-to-know’ basis, unless otherwise instructed by the law and/or regulatory authority. Under such circumstances, CAPITAL.COM will expressly inform the third party of the confidential nature of the information.

4. Affiliates and Partners

CAPITAL.COM may share information with its affiliates, including those located outside the European Economic Area (EEA), in the event such information is reasonably required by such affiliate to provide the services to the Company’s clients. In case any information is provided to affiliates outside the EEA, the Company will do so in full compliance with the applicable European Union laws and regulations.

The Company may share information with partners, affiliates and associates to offer additional similar products and services that meet its clients’ needs only where the clients have authorized the Company to do so.

5. Non-affiliated Third Parties

CAPITAL.COM does not sell, license, lease or otherwise disclose its clients’ personal information to third parties, except as described in this Privacy Policy.

CAPITAL.COM reserves the right to disclose personal information to third parties where required by the law, regulatory or other government authority. The Company may also disclose information as reasonably required to credit reporting or collection agencies.

In addition, CAPITAL.COM may engage third parties to carry out certain internal functions such as account processing, fulfillment, client service, client satisfaction surveys or other data collection activities relevant to its business. The use of the shared information is strictly limited to the performance of the above and is not permitted for any other purpose. All third parties with which CAPITAL.COM shares personal information are required to protect such personal information in accordance with all relevant laws & regulations and in a manner similar to the way the Company protects the same. CAPITAL.COM will not share personal information with third parties which it considers not being able to provide its clients the required level of protection.

CAPITAL.COM will not engage any business introducers and no information will be passed by the Company to such entities.

6. Contacting Clients

6.1 Clients communication

From time to time CAPITAL.COM may contact its clients by email to offer them further information about the Company’s contract for differences (CFD) trading. In addition, CAPITAL.COM may, on occasion, seek to contact clients by email, to inform them of promotional offers. Clients consent to such contact when they enter the Company’s Terms & Conditions. Any person wishing to opt out of further contact with the Company at any time whatsoever is entitled to do so. The respective “unsubscribe” link will be provided in the relevant communications of the Company regarding its services and promotional offers.

6.2 Live Chats

The Company’s site offers live chat services for your assistance 24/7. The Company reserves the right to store the chat records giving you the possibility to retrieve any previous history of communication with us. Storing chat records will also help the Company to ensure a continuous internal control regarding our live chat. The Company shall use live chat data only for purposes of business relationship between the Company and the Client.

6.3 Identify verification via video communications

The Company may proceed to communicate with the client via video for the verification of the clients’ identity following the rules applicable the Company.

The Company, shall maintain all communications and the information contained with them in record for a period of at least 5 (five) years, solely for regulatory purposes under Chapter D 44.-(1) of Law 144(I)/2007 or any longer period if necessary to comply with its regulatory requirements

7. Storage

We store the gathered information for a reasonable period necessary to fulfill the purposes for collecting it in the first place. In any case the gathered information will be stored for a period not less than the one we are required to observe in order to comply with the applicable rules and regulations.

8. Use of "COOKIES"

CAPITAL.COM uses cookies to secure its clients’ trading activities and to enhance the performance of its website capital.com. The cookies used by the Company do not contain personal information or other sensitive information.

CAPITAL.COM may share its website’s usage statistics with reputable advertising companies and with its affiliated marketing company. It is noted that the information collected by such advertising company is not personally identifiable. To administer and improve its website capital.com, the Company may use third parties to track and analyze usage and statistical volume information. The third party may use cookies to track behaviour and may set cookies on behalf of the Company. These cookies do not contain any personally identifiable information.

For more information on how we utilize cookies, please refer to our Cookies Policy.

9. Privacy Policy Updates

CAPITAL.COM may update this Privacy Policy from time to time. In the event the Company materially changes this Policy including how it collects, processes or uses its clients’ personal information, the revised Privacy Policy will be available at the website capital.com. In this respect, the clients hereby agree to accept the posting of a revised Privacy Policy electronically on the website as an actual notice of the Company of this Privacy Policy’s revision to its clients. Any dispute over the Company’s Privacy Policy is subject to such notice regarding the revision and the Company’s Terms & Conditions.

CAPITAL.COM encourages its clients to periodically review this Privacy Policy so that they are always aware of what information the Company collects, how it uses it and to whom it may disclose it, in accordance with the provisions of this Privacy Policy.

Privacy Policy V2.0 20171102

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