TELUS Digital partners with Parloa to deploy AI agent platform for enterprise customer service

By Public Technologies
  • TELUS Digital entered a partnership with Parloa to help enterprises build, deploy, manage AI agents for customer service.
  • TELUS Digital will act as implementation partner, supporting integration, change management, managed services, scaled production rollouts.
  • Enterprise clients will contract directly with Parloa for the AI agent platform.
  • Parloa agents automate end-to-end interactions, escalating to human agents for complex cases, targeting higher resolution rates in contact centers.
  • Collaboration targets regulated industries across North America and Europe, leveraging Parloa’s European footprint, TELUS Digital’s delivery presence.


Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. TELUS Corporation published the original content used to generate this news brief via PR Newswire (Ref. ID: MO71047) on October 14, 2026, and is solely responsible for the information contained therein.

Capital.com is an execution-only brokerage platform and the content provided on the Capital.com website is intended for informational purposes only and should not be regarded as an offer to sell or a solicitation of an offer to buy the products or securities to which it applies. No representation or warranty is given as to the accuracy or completeness of the information provided.

The information provided does not constitute investment advice nor take into account the individual financial circumstances or objectives of any investor. Any information that may be provided relating to past performance is not a reliable indicator of future results or performance.

To the extent permitted by law, in no event shall Capital.com (or any affiliate or employee) have any liability for any loss arising from the use of the information provided. Any person acting on the information does so entirely at their own risk.

Any information which could be construed as “investment research” has not been prepared in accordance with legal requirements designed to promote the independence of investment research and as such is considered to be a marketing communication.