Maybank signs five-year ServiceNow deal to strengthen regional banking resilience

By Public Technologies
  • Maybank entered a five-year strategic agreement with ServiceNow to expand its regional Resilience Operations Centre.
  • Deployment will begin in Malaysia and Singapore before expanding to Indonesia over the five-year program.
  • ServiceNow's AI platform will integrate technology operations to help predict operational risks before they affect banking services.
  • An internal Centre of Excellence, supported by ServiceNow University, will develop platform engineering, automation and AI expertise.
  • Participation in ServiceNow's NowNext AI program will support development of advanced AI and agentic AI applications for banking operations.


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