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Elavon survey finds healthcare digital payment adoption outpaces revenue cycle performance

By Public Technologies
  • Elavon, U.S. Bank's wholly owned subsidiary, found 68% offer nearly all patient payment options; only 15% rate revenue-cycle performance excellent.
  • Among respondents, 76% spend 5%-20% of staff time managing exceptions or correcting errors.
  • Payment errors or reconciliation delays affect monthly closes at least 25% of the time for 83% of respondents.
  • Nearly all respondents plan to explore AI in patient payments; 56% identify scalability as a primary factor in selecting strategic partners.
  • The survey covered 150 senior healthcare professionals responsible for finance, operations and payments, conducted online in March and April 2026.


Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. U.S. Bancorp published the original content used to generate this news brief via Business Wire (Ref. ID: 20261020646931) on October 29, 2026, and is solely responsible for the information contained therein.

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