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Crawford report finds contractors rank customer experience above workmanship in managed repair

By Public Technologies
  • Crawford & Company's managed repair report highlights rising consumer expectations and broader insurer discount demands as pressures on contractor-carrier relationships.
  • Nearly 500 contractors surveyed identified customer experience as the biggest factor in industry success, selecting it twice as often as workmanship quality.
  • The report warns that an imbalance preventing any stakeholder from participating effectively would hurt the entire managed repair ecosystem.


Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. Crawford & Company published the original content used to generate this news brief on November 13, 2026, and is solely responsible for the information contained therein.

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