Sezzle survey finds 66% of shoppers likely to abandon carts without preferred BNPL option

By Public Technologies
  • Sezzle survey with Morning Consult found 66% of BNPL users would abandon checkout if their preferred provider is unavailable.
  • 57% said they always or often compare payment options before shopping, shifting conversion risk to the payment mix at checkout.
  • Gen Z showed higher provider switching, with 85% using more than one BNPL service, raising stakes for merchants offering a single option.
  • More than a third reported being declined by a BNPL provider, increasing lost-sale risk when retailers lack a backup option.
  • 82% said BNPL enabled purchases they would otherwise delay or skip, supporting BNPL as a demand driver into holiday promotions.


Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. Sezzle Inc. published the original content used to generate this news brief via GlobeNewswire (Ref. ID: 202609290905PRIMZONEFULLFEED9835648) on September 29, 2026, and is solely responsible for the information contained therein.

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