AI Drives Field Services Demand Through 2028, ISG Study Finds

By Public Technologies
  • ISG’s 2026 Field Services Report found 56% of enterprises expect AI infrastructure or AI-enabled devices to significantly increase demand through year-end 2028.
  • Data center and connectivity expansion will drive additional demand for 39% of respondents; data center and technical infrastructure demand growth averages 3%.
  • Enterprises expect 25% of field service incidents to require no human intervention by that deadline, up from 14% currently.
  • Incidents requiring on-site technicians are projected to fall to 17% from nearly 29%, increasingly involving specialized, time-sensitive work on mission-critical systems.
  • Surveyed enterprises spend an average of $21 million annually on field services, or approximately $100,000 per supported site.


Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. ISG - Information Services Group Inc. published the original content used to generate this news brief via Business Wire (Ref. ID: 202610160900BIZWIRE_USPR_____20261016_BW934067) on October 16, 2026, and is solely responsible for the information contained therein.

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