Bookmaker Ladbrokes Coral have accepted that failures identified by Gambling Commission in Gala Interactive operations fell short of standards.
T he failures identified by the gambling commission related to the Gala Interactives written policies and procedures.
The company was sanctioned by the Gambling Commission after an investigation into sub-brand Gala Interactive found “significant flaws” in the way it deals with punters displaying problem gambling behaviour.
One customer lost £837,545 over 14 months and the other lost £432,765 over 11 months while playing Gala’s online games.
The first gambler was jailed for four years for stealing from an employer and the second was sentenced to four-and-a-half years for acquiring, using or possessing criminal property.
The Commission said Ladbrokes Coral failed to have in place written policies and procedures that could have curbed the problem gambling behaviour.
The penalty package comprises a £1m payment to fund research relating to the causes of problem gambling and £1.3m for the customers.
In addition, Ladbrokes Coral has volunteered to pay a further £200,000 to fund problem gambling research.