FAQ
With Capital.com you can open a live account in one of the following currencies: GBP (£), EUR (€) or USD ($).
You can make your first deposit using a debit or credit card and also Bank Wire Transfer payment method.
Subsequent deposits can be made using a debit or credit card and also via Neteller, Skrill and Bank Wire Transfer payment methods.
We keep it totally safe. Capital.com is a licenced and regulated investment company that keeps its clients’ money in segregated (separate) bank accounts. In addition, we have introduced a compensation scheme as required by our regulator.
Our regulator requires us to identify every client who opens an account with us. Capital.com can only ensure your security if you provide us all the required information.
Capital.com guarantees the full protection of your personal information. In no event do we disclose the data you send us.
The minimum deposit is 100 EUR, 100 USD or 100 GBP.
For the sake of security, we return money by the same payment method you used to fund your account initially:
- If you used the bank transfer, we will send your money back to your bank account.
- If you used credit/debit card, we will transfer money back to the card you used. In case you have several cards, the money will be sent to the one used last time to top up your account.
No, there is a 'one account per person' limit with Capital.com.
The currency of your account is set with your first deposit. To change the account currency, please contact our support team at support@capital.com.
To open an account, you should fill out our registration form, confirm your email using the link we send you, provide us with the proof of your identity (a National ID card or a Passport copy) and proof of your current address (a recent utility bill, a local authority tax bill or a bank statement). Once we receive all the required data and have reviewed them, we will change your account status to ‘Verified’, meaning your account is ready to go.
We have a team of friendly and considerate support managers ready to answer all your questions on our service. Use support@capital.com to contact them. We will reply to your email within 24 hours.
If you’ve forgotten your password, change it by following the ‘Forgot password?’ link on the login page. Then check the email you use to access your account for further instructions.
If you want to change the old password for a new one, log in to your account, go to Settings and use the ‘Change password’ option.
With Capital.com you can trade Contracts for Difference (CFDs) on stocks (like Apple), commodities (like Silver) and indices (like Germany 30). You can have a look at the whole list here.
Trading financial instruments is tied to the trading hours of the world’s various markets located in different time zones. You can learn trading hours for each instrument on the website or inside the app in the Trading info section.
Below are measurement units for various trading instruments:
- Gold, Silver, Palladium, Platinum – USD per troy ounce
- Brent Crude Oil, Oil – USD per barrel
- Gas – USD per 1 million British Thermal Units (MMBTU)
- Stocks – the currency (GBP, EUR, USD, AUD, CHF, JPY, NOK or SEK per share) depends on the stock exchange
- Indices – GBP, EUR, USD, AUD, CHF or JPY per contract
Yes. Capital.com offers leveraged trading, in other words, it allows you to trade with more funds than you have in your account. We provide leverage of up to 1:50. However, leveraged trading is extremely risky. Read more about the business model we use.
Yes, you can open positions at the prices you see. However, sometimes prices move so sharply that it’s impossible to execute an order at the settled price. Find more about such cases in Order Execution Policy.
No, sometimes there is a slight difference between the prices because brokerages have different business models.
By default, charts show sell prices.
Capital.com provides mobile trading for iOS and Android devices. Follow the links to the App Store and to the Google Play Store to download our app.
There are no hidden charges with Capital.com: no commission, no fees for market data, and no charges for deposits or withdrawals. Find more on our business model page.
Find the complete list of the instruments available with Capital.com here.
You can do it by means of a credit or debit card payment. We also accept Neteller, Skrill and Bank Wire Transfer payment methods. Just go to the ‘Balance’ tab in the app and tap the ‘Add funds’ button.
We transfer money back to your credit/debit card within 24 business hours. Please note that the time between the transfer and receiving funds in your account may vary slightly due to your bank’s operating procedures, Capital.com bears no responsibility for this.
Capital.com does not charge any fees or commissions for depositing money. Please note that banks, issuing your credit card, may require a bank transfer fee.
Capital.com does not charge any fees or commissions for withdrawing your money. However, our bank requires a particular fee or its equivalent in local currency.
No. 3rd party deposits are not allowed. Only your own credit card or bank account should be used.
Click the ‘Balance’ tab and select the ‘Withdraw’ button. Then choose the payment method you’ve already used to deposit money and tap ‘Confirm’.
*If you still need help or additional consultation, please contact our support team at support@capital.com.
As soon as you have successfully downloaded the app, you can sign in, verify your account and activate it. However, in order to start trading, you should deposit money on your account. Before making large scale investments, you can start with a minimum deposit.
A market order is an instruction to buy or sell a CFD, in a specified size, at the best available market price for that size. You need to remember that a market order can be executed at a price worse than quoted at the time you place it. A market order immediately becomes an open position that can be watched in the ‘Portfolio’ tab in the app. Market orders can be placed only during the trading hours of the underlying asset. A market order can have Take Profit/Stop Loss Orders attached.
If you have enough money on your account, you can keep your positions open for as long as you want. Please, note that if your position remains open at the end of the day, an overnight fee is charged.
When your equity drops below 80% of the required margin, we’ll send you an email or push message notification, if you have this feature enabled.
When your equity drops below 50% of the required margin, your positions will start to close automatically.
Your profit is converted into the account currency.
Capital.com doesn’t provide any investment advice. To gain more knowledge, please, visit our News section that provides financial articles, analysis, and market overview.
It depends upon the regulations imposed by your local authorities. As a rule, profits from trading should be reported in your tax return.
Please go here and submit your complaint. We will do our utmost to work it out.
Capital Com SV Investments Limited is a Cyprus Registered Company with Company Registration Number HE 354252. It is a regulated Cyprus Investment Firm, licensed by the Cyprus Securities and Exchange Commission (CySEC), under license number 319/17.