My account

FAQ

Account
In which currencies can I open an account?

With Capital.com you can open a live account in any of the following currencies: GBP (£), EUR (€) or USD ($), PLN (zł). 

How do I fund my account?

You can make your first deposit using a debit card, credit card, Bank Wire Transfer, Sofort, iDeal, Giropay, Multibanko, Przelewy24, QIWI, Webmoney, Trustly, 2c2p, or AstropayTEF as your payment method.

All subsequent deposits can also be made via Neteller and Skrill.

Is my money secure?

Yes, your money is secure. Capital.com is a licensed and regulated investment company that keeps its clients’ money in separate bank accounts. In addition, we have introduced a compensation scheme as required by our regulator.

Why do I have to provide proof of Identity?

Capital.com’s regulator, CySEC requires us to identify every client who opens an account with us.

Do you keep my personal data safe?

Capital.com guarantees the full protection of your personal information. It is held safe by us and is only shared with our regulator the CySEC. In no event do we disclose or sell your data to additional parties.

What is the minimum deposit?

The minimum deposit is 100 EUR, 100 USD, 100 GBP, or 400 PLN.

For deposits processed via bank transfers, we only accept deposits that are equal to, or more than €250 (or the equivalent in the Base Currency of the Client's Account).

How can I withdraw money from my account?

For security reasons, we return money by the same payment method you used to fund your account initially. This means, if you used the bank transfer method, we will send your money back to your bank account. If you used a credit/debit card, we will transfer money back to the card you used. In case you have several cards, the money will be sent to the one used last to top up your account.

Can I have more than one account?

No, there is a limit of one account per person at Capital.com.

How do I change the currency of my account?

The currency of your account is set with your first deposit. To change the currency of your account, please contact our support team at support@capital.com.

How do I open an account?

To open an account and begin trading, you should fill out our brief registration form and make a deposit. You are allowed to trade for a 15 day period after opening your account, during which you need to provide a proof of identity and proof of your current address.

As a CySEC regulated investment firm, we need this info to verify your identity and guarantee your security when trading with us.

If we don’t receive proof of your identity within 15 days, your account will be automatically suspended. Once all the required documents are uploaded and verified, you can access the markets and resume trading.

Do you provide support?

We have a team of friendly and considerate support managers, speaking 13 languages and ready to answer all your questions on our service. Use support@capital.com to contact them. We will reply to your email within 24 hours.

How can I restore my password?

If you’ve forgotten your password, use the ‘Forgot password?’ link on the login page. Then check your email address associated with your Capital.com account for further instructions.

How can I change my password?

If you want to change your password, log in to your account, go to Settings, and use the ‘Change password’ option.

ID and address verification
What kind of documents can I provide to prove my identity?

As a proof of identity, you can upload a photo/scan of one the following documents:

  • Your passport (the photo page)

  • Your national ID document

  • Your driver’s licence (front and back)

Are there any requirements for the proof of ID documents?

The document should be valid and contain your full name and date of birth. All the four sides of the photo/scan should be visible and the image should be clear.

What kind of documents can I provide to prove my address?

As a proof of identity, you can upload a photo/scan of one of the following documents:

  • A bank statement

  • A letter from your bank with the bank’s logo

  • An online banking screenshot complete with bank logo

  • A credit card statement

  • A household utility bill for electricity, water, gas, tv or your landline

  • A tax statement or local authority tax bill

  • A residence certificate

Are there any requirements for the proof of address documents?

The document should be issued within the last 6 months and contain your full name and address. All the four sides of the photo/scan should be visible and the text should be readable.

Trading
What instruments can I trade?

At Capital.com you can trade Contracts for Difference (CFDs) on stocks (like Apple), commodities (like Silver), indices (like the Germany 30), currency pairs (like EUR/USD) and cryptocurrencies (like Bitcoin). You can have a look at the whole list here.

Do financial instruments have different trading hours?

The availability of each instrument is dependant on the trading hours of the exchange it is listed on.  You can learn the trading hours of each instrument on the website or inside the app, in the Trading info section.

What are the units used to measure different instruments?

Below are measurement units for various trading instruments:

  • Gold, Silver, Palladium, Platinum – USD per troy ounce
  • Brent Crude Oil, Oil – USD per barrel
  • Gas – USD per 1 million British Thermal Units (MMBTU)
  • Stocks – the currency (GBP, EUR, USD, AUD, CHF, JPY, NOK or SEK per share) depends on the stock exchange
  • Indices – GBP, EUR, USD, AUD, CHF or JPY per contract
Can the value of trading instruments exceed the funds in my account?

Yes. Capital.com offers leveraged trading, in other words, it allows you to trade with more funds than you have in your account. We provide leverage of up to 1:200. However, leveraged trading is extremely risky. Read more about the business model we use.

Do you provide real-time prices for instruments?

Yes, you can open positions at the prices you see. However, sometimes prices move so sharply that it’s impossible to execute an order at the settled price. Find out more about such cases in Order Execution Policy.

Do all brokerages offer the same price for a particular instrument?

No, sometimes there is a slight difference between the prices because brokerages have different business models.

Does the chart show a buy price or a sell price?

By default, charts show sell prices.

Can I trade via my mobile phone?

Capital.com provides mobile trading for iOS and Android devices. Follow the links to the App Store and Google Play Store to download our app.

Do you charge fees for trading?

No, we do not charge fees for trading.

How many instruments do you offer?

Find the complete list of the instruments available with Capital.com here.

Deposit & Withdrawal Details
How can I add funds to my account?

You can do it by debit card, credit card, Bank Wire Transfer, Sofort, iDeal, Giropay, Multibanko, Przelewy24, QIWI, Webmoney, Trustly, Neteller and Skrill.

Just tap the ‘Fund my account’ button to fund your account.

I’d like to withdraw money from my account. How long will it take?

We transfer money back to your credit/debit card within 24 business hours. Please note that the time between the transfer and receiving funds in your account may vary slightly due to your bank’s operating procedures. Capital.com bears no responsibility for this.

Do I have to pay any fees to deposit money into my account?

Capital.com charges a 2.5% fee for depositing money. However, we will not charge any fees for deposits made via wire transfer, as long as they meet the minimum amount requirement of 250 EUR (or the equivalent in currency of your trading account).

Please note that you are solely responsible for any fees imposed by your bank and/or debit/credit card issuer.

Do I have to pay any fees to withdraw my money from the account?

Capital.com charges a 2 EUR (or the equivalent in the currency of your trading account) fee for each withdrawal. We will not charge any fees for withdrawals made via a wire transfer.

Can I use someone else’s credit card or bank account to fund my account?

No 3rd party deposits are allowed. Only your own credit card or bank account can be used.

How do I withdraw money from my account?

To enable you to withdraw funds from your account, click the ‘Markets’ tab and tap the ‘Withdraw’ button, or go the ‘More’ section and tap the ‘Withdraw’ button. Then choose the payment method you’ve already used to deposit money and press ‘Confirm’.

If you still need help or additional consultation, please contact our support team at support@capital.com.

Do I need to fund my account to start trading?

As soon as you have successfully downloaded the app, you can sign in, verify your account and activate it. However, in order to start trading, you need to deposit funds in your account. Before making large-scale investments, you can start with the minimum deposit.

Alternatively, you can practice your trading with our Demo account, where you can use unlimited virtual funds.

What is the minimum deposit?

The minimum deposit is 100 EUR, 100 USD, 100 GBP, or 400 PLN for all payment methods, except wire transfer, which has a 250 EUR (or the equivalent in the currency of your trading account) minimum. We reserve the right not to accept the transaction and to return any deposit made via wire transfer that is less than this minimum, deducting any costs we have incurred as a result of processing the return.

Are there any payment limits? If yes, what are they?

Capital.com sets its daily payment limits for SafeCharge users depending on traffic:

For Non-3D traffic:

        12,000 EUR (for new users)

        35,000 EUR (for senior users)

For 3D traffic:

        20,000 EUR (for new users)

        50,000 EUR (for senior users)

For the first two days, a user is considered ‘new’. A user becomes ‘senior’ two days after the first successful payment.

3D secure traffic adds an extra layer of safety to your online transactions and requires additional authentication, other than the PIN and CVV (the last 3 digits on the signature strip on the back of the card).

What if I have issues with depositing funds?

You can see the full list of solutions here.

Market Orders and Positions
What is a market order?

A market order is an instruction to buy or sell a CFD, in a specified size, at the best available market price for that size. It is important to note that a market order can be executed at a price worse than quoted at the time it is placed. A market order immediately becomes an open position that can be watched in the ‘Portfolio’ tab. Market orders can only be placed during the trading hours of the underlying asset. A market order can have Take Profit/Stop Loss Orders attached.

How long can I keep my position open?

If you have enough money on your account, you can keep your positions open for as long as you want. Please, note that if your position remains open at the end of the day, an overnight fee is charged.

What should I know about margin trading?

Trading on margin means to trade securities using funds borrowed from a broker. To trade on margin, you have to open a margin account and deposit a certain amount of money, which will literally serve as a collateral for a loan. Margin trading offers you an exposure to bigger trades and profits, but involves greater risks as well.

What is margin call?

A margin call is sent when the ratio between your equity and your required margin fails to meet our requirements. A margin call is a key risk management tool preventing your losses from piling up.

If your equity drops below 125% of the required margin, you’ll receive our first margin call message. You will still be able to open new positions and place orders.

The next margin call is sent if your equity goes below 100% of the required margin. You will no longer be able to open new positions or place orders.

If your equity to margin ratio drops below 75%, you’ll receive the third margin call. You will still not be able to open new positions or place orders.

If the equity is equal to or less than 50%, we automatically close all your open positions and cancel your pending orders.

Pending Orders
What is a pending order?

A pending order is an instruction to open or close a position if the price reaches, or crosses the level that you have specified earlier. A pending order therefore becomes an open order, once it is triggered. This is especially useful when you don’t have time to constantly watch the market. Just decide a price you wish to trade at, and the system will do the rest.

Capital.com offers one type of pending order – Limit Order.

What is a limit order?

A limit order is an instruction to buy a CFD at no more than a specific price, or to sell it at no less than a specific price. This gives you control over the price at which the limit order is executed. However, it is possible that this limit order may never be executed (or filled). Pending limit orders can be found in the ‘Portfolio’ tab in the app.

What is a take profit order?

A take profit order automatically closes an open position when the price reaches a specified threshold. Take profit orders are used to lock in profits when you are unavailable to monitor your open positions.

For example, if you are long Company XYZ at 109.58 and you want to take your profit when the price reaches 110.00, you can set this price as your take profit threshold. If the bid price reaches 110.00, the open position is closed by the system and your profit is secured.

What is a stop loss order?

A stop loss order can help you protect against unnecessarily large losses, and therefore manage your risk effectively. A stop loss automatically closes an open position if the price moves against you and reaches the level you specify.

For example, if you are long Company XYZ at 109.58, you could set a stop loss at 107.00 – then, if the ask price falls to this level, the trade is automatically closed, thereby capping your losses.

Why has my pending order not been executed?

The price which you specified for the order was not reached.

Can I set both profit and loss amounts for my open position?

Yes. You can determine both the profit you want to reach and the loss you can afford. Your position will be closed out if one of these parameters is reached.

Profit
In which currency do I receive profit from my orders?

Your profit is converted into your account currency.

I don’t have any trading ideas. Can you recommend a position for me to open?

Capital.com doesn’t provide any investment advice. To gain more knowledge, please, visit our website that provides financial articles, analysis, and market overview, or try our educational content with our Investmate app.

Is my profit considered a taxable income?

It depends upon the regulations imposed by your local authorities. As a rule, profits from trading should be reported in your tax return.

Loss
Can I lose more than I invested?

No. Capital.com ensures you a Negative Balance Protection so that your balance won’t drop below zero.

Why has my position been closed out?

To prevent you from incurring a negative balance, Capital.com can partially or fully close your position if your account equity doesn’t meet the margin requirement, and/or we don’t hear from you for a while.

Please make sure you maintain adequate capital in your account to keep your positions open.

Can I somehow limit my loss?

Yes. Just set a stop loss order. In this way, you will be able to manage your risk and lose no more than you can afford.

Other
I want to make a complaint. What are my next steps?

Please go here and submit your complaint. We will do our utmost to work it out.

Who is your regulator?

Capital Com SV Investments Limited is a Cyprus Registered Company with Company Registration Number HE 354252. It is a regulated Cyprus Investment Firm, licensed by the Cyprus Securities and Exchange Commission (CySEC), under license number 319/17.

Ready to get started?
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