Intouch Insight drive-thru study shows average visit time hits fastest pace since 2018 at 5:24

By Public Technologies
  • Intouch Insight’s 2026 drive-thru study found average visit time fell to 5:24, the fastest since 2018.
  • Service time dropped 10.3 seconds to 4:04; pickup-window time declined 7.5 seconds to 1:40.
  • Total time is 58 seconds below the 2021 peak of 6:22, signaling sustained throughput gains for quick-service operators.
  • Speed ranked as the top customer priority at 38.4%; order accuracy followed at 28.4%.
  • Friendly service correlated with higher satisfaction at 98.6% versus 26.8% when service was rated not friendly.


Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. Intouch Insight Ltd. published the original content used to generate this news brief via GlobeNewswire (Ref. ID: 202610010930PRIMZONEFULLFEED9837289) on October 01, 2026, and is solely responsible for the information contained therein.

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