How withdrawals work at Capital.com

We process 99% of withdrawals within 24 hours (internal server data, 2025). Many happen within 5 minutes.

We’re a regulated broker. We follow strict know your customer (KYC) and anti money-laundering (AML) rules to protect your funds.

So sometimes, we make extra checks before we approve a withdrawal. This can happen if:

• Your payment method isn’t verified  

• You’re withdrawing to a new method 

• You’re withdrawing to a different method to your deposit

• The name on your payment account doesn’t match your trading account

• There’s suspicious or unusual activity

• You’re requesting profits to a method that only supports withdrawals up to your deposit amount (like a card)

For the fastest withdrawals, follow our guidelines above.

There are a range of reasons that you may not be able to withdraw. Let’s take a look at each.

Your bank rejected the withdrawal, or is still handling it

If your withdrawal is taking longer than 24 hours, it may be that your bank is still handling it.

You can send them a tracking number – an ARN or RRN – to help them find the payment. 

If your bank has rejected your withdrawal, please get in touch with them first. You can also ask our support team for help.

We need some documents from you

Sometimes, we need documents to verify your identity or the source of your funds. 

This helps us meet ‘know your customer’ and anti money-laundering rules – important for protecting you and your money. 

Go to ‘My requests’ in the web platform or app to see what we need, and upload your documents. 

You don’t have enough money to withdraw

Try closing some positions or orders to free up some funds. Or, withdraw a smaller amount.

You exceeded the transaction limit

In some places, there’s a limit on the amount you can withdraw in one go. Try splitting your withdrawal into smaller amounts.  

You tried to withdraw more than you deposited

You can only withdraw up to the amount you deposited to cards or e-wallets. 

To withdraw more than you deposited – ie, any profits – please verify your bank account, and withdraw there. 

Your payment method isn’t verified 

You can verify your payment methods by uploading the documents we ask for. 

Go to ‘My requests’ in the web platform or app to see what we need, and upload your documents. 

You’re withdrawing to an account in a different name

You can only withdraw to a payment method in the same name as the one on your trading account. This is key in helping us meet anti money-laundering rules.

Yes, you can withdraw more than you originally deposited. 

However, if you’re using a card or e-wallet, you can usually only withdraw up to the amount you deposited. This is to help us meet anti money-laundering rules.

To withdraw more than your deposit (ie any profits), you need to make the withdrawal to a verified bank account.

To verify your bank account, follow our steps above.

No, Capital.com is not a scam. We are a legitimate broker regulated in every jurisdiction where we operate, by (depending on location) ASIC, CySEC, the FCA, the SCA, and SCB. 

Most issues around withdrawing money can usually be solved by following the advice on this page. The main things to remember:

1. You can only withdraw up to the amount you deposited back to most payment methods

2. To withdraw more – ie your profits – verify a bank account in your name by providing the documents we ask for in ‘My requests’, and withdraw to that account

Both of these steps help us meet ‘know your customer’ and anti money-laundering rules. They help us to make sure that your funds are protected, and only go where they’re supposed to.