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Crawford report finds stronger contractor-carrier collaboration can improve policyholder experience

By Public Technologies
  • Crawford & Company's Contractor Connection released its final managed repair market report installment, highlighting stronger contractor-carrier collaboration as an opportunity to improve policyholder experience.
  • 82% of respondents agreed that contractors' customer experience directly influences consumers' perception of their insurer.
  • Better information sharing and alignment on common goals could reduce delays, improve repair quality and strengthen customer experience.
  • Technology-enabled engagement can speed information sharing and issue resolution, with respondents emphasizing that these tools work best alongside strong relationships.


Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. Crawford & Company published the original content used to generate this news brief via Business Wire (Ref. ID: 20261112959073) on November 12, 2026, and is solely responsible for the information contained therein.

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