Capital.com, a Fintech company with global ambitions, opening offices around the world and working in such new financial areas as blockchain and artificial intelligence, is looking to hire an English Social Media Specialist in Client Support Department.

Our mission is to make the world of finance more accessible and engaging.

We use innovative technologies to build the most easy-to-use and transparent financial ecosystem.

Responsibilities:

• Respond to clients’ public requests in social media (Facebook, Twitter and other platforms)>
• Manage Capital.com communication in social media
• Support our clients at all levels. Answer any questions about how the service works and resolve clients’ issues promptly via live chat, emails and calls
• Assist clients with KYC procedure
• Provide a tour around the trading platform
• Manage client trust and satisfaction through professional support and training
• Be keenly aware of the competitive landscape and understand financial markets
• Collect clients’ feedback and analyse how to improve clients’ experience
• Keep open communication between the departments to resolve any issues
• Perform other tasks related to client administration department as provided by Customer Support Manager
• Meet company targets and goals and contributing to increasing company revenue

Qualifications:

• Experience with Social Media Communications is a must;
• Fluent English Speaker;
• Bachelor’s degree
• Significant work experience, preferably in the financial industry in a position of customer support, account/client management, sales or retention role
• Ability to work a flexible shift schedule
• Understanding of the competitive landscape and markets
• Ability to work independently and manage multiple tasks at the same time
• Ability to listen to clients’ and your team’s needs and find solutions
• Great self-organisation and time management skills
• Detail-oriented, with patience to work through complex issues
• Excellent communication skills, both verbal and written
• Excellent problem-solving skills
• An additional fluent European language will be considered as an advantage

Our values:

• Be Clear
• Be Bold
• Move Fast
• Focus on Outcomes
• Care

Salary:

Attractive remuneration package, depending on qualifications and skills

We offer:

• An opportunity to grow and learn
• Medical insurance for all employees
• Professional training
• Friendly and professional environment

If you want to be part of our team, send your CV via email to Paulina Chrysostomou at paulina@capital.com

Capital.com, a Fintech company with global ambitions, opening offices around the world and working in such new financial areas as blockchain and artificial intelligence, is looking to hire a Client Support Officer.

Our mission is to make the world of finance more accessible and engaging.

We use innovative technologies to build the most easy-to-use and transparent financial ecosystem.

Responsibilities:

• Support our clients at all levels. Answer any questions about how the service works and resolve clients’ issues promptly via live chat, emails and calls
• Assist clients with the KYC procedure
• Provide a tour around the trading platform
• Build client trust and satisfaction through professional support and training
• Be keenly aware of the competitive landscape and understand financial markets
• Collect clients’ feedback and analyse how clients’ experience can be improved
• Keep open communication between the departments to resolve any issues
• Perform other tasks related to the client support department as provided by Customer Support Manager
• Meet company targets and goals and contribute to increasing company revenue

Qualifications:

• Native English OR fluent English plus extra language such as Dutch and German are required (any additional European languages (fluent) will be considered an advantage)
• Bachelor’s degree
• Significant work experience, preferably in the financial industry in a position of customer support, account/client management, sales or retention role
• Ability to work a flexible shift schedule
• Understanding of the competitive landscape and markets
• Ability to work independently and manage multiple tasks at the same time
• Ability to listen to clients’ and your team’s needs and find solutions
• Great self-organisation and time management skills
• Detail-oriented, with patience to work through complex issues
• Excellent communication skills, both verbal and written
• Excellent problem-solving skills

Our values:

• Be Clear
• Be Bold
• Move Fast
• Focus on Outcomes
• Care

Salary:

Attractive remuneration package, depending on qualifications and skills

We offer:

• An opportunity to grow and learn
• Medical insurance for all employees
• Professional training
• Friendly and professional environment

If you want to be part of our team, send your CV via email to Paulina Chrysostomou at paulina@capital.com

Capital.com, a Fintech company with global ambitions, opening offices around the world and working in such new financial areas as blockchain and artificial intelligence, is looking to hire a Compliance Officer.

Our mission is to make the world of finance more accessible and engaging.

We use innovative technologies to build the most easy-to-use and transparent financial ecosystem.

Responsibilities:

• Ensuring that the company complies to CySEC regulations
• Providing advice and assistance to employees on AML matters
• Working closely with all departments to ensure compliance is in order
• Keeping up to date with new regulatory policies and informing departments when necessary
• Reviewing and approving marketing materials in terms of the compliance perspective
• Producing and submitting compliance reports to CySEC
• Assisting with compliance matters in other global offices (UK, Gibraltar)
• Assisting in setting up new compliance departments (Australia, South Africa, UAE)
• Assisting the Head of Department in updating procedures and manuals

Requirements:

• University degree in Law, Economics, Finance or equivalent
• At least 1-2 years of relevant work experience in AML or Compliance
• CySEC Advanced Certification
• Fluency in English
• Excellent communication skills
• Efficiency in working under pressure and consistency in meeting tight deadlines
• Attention to detail
• Strong character

Our values:

• Be Clear
• Be Bold
• Move Fast
• Focus on Outcomes
• Care

Salary:

Attractive remuneration package, depending on qualifications and skills

We offer:

• An opportunity to grow, learn and travel
• Medical insurance for all employees
• Professional training
• Friendly and professional environment

If you want to be part of our team, send your CV via email to Paulina Chrysostomou at paulina@capital.com

Capital.com, a Fintech company with global ambitions, opening offices around the world and working in such new financial areas as blockchain and artificial intelligence, is looking to hire a Financial Accountant.

Our mission is to make the world of finance more accessible and engaging.

We use innovative technologies to build the most easy-to-use and transparent financial ecosystem.

Responsibilities:

• Maintain proper accounting books and records in the group's computerised accounting system
• Assist in the preparation of management accounts for all group companies, on a monthly basis, including consolidated management accounts
• Assist in the budgeting process and investor presentations for group companies
• Record transactions in the accounting system either manually or handle the electronic uploading of transaction files
• Carry out bank, supplier and client account reconciliations
• Carry out bank payments to suppliers and other business associates, as directed by the Financial Manager
• Carry out reconciliations between back-office and Payment Service Providers
• Liaise with external accounting consultants on VAT, Payroll and other day-to-day matters as well as with the external auditors as part of the annual and other periodic audits
• Liaise with Accountants in other group offices overseas
• Other accounting related functions as required by the group

Qualifications and skills required:

• Bachelor's degree in accounting, finance or other relevant field and/or LCCI higher
• Newly qualified ACA / ACCA / CPA or nearing qualification
• At least two years’ experience in a similar position. Experience in an investment Firm is a must.
• Solid accounting knowledge
• Experience in using computerised accounting systems
• Solid knowledge of Microsoft office (Word, Excel)
• Ability to take thoughtful initiative, work under pressure and meet tight deadlines
• Excellent organisational skills and ability to manage effectively, in an accurate manner, a lot of tasks running at the same time
• Strong communication skills with solid proficiency in professional English (knowledge of the Russian language will also be considered an additional advantage)
• High degree of accuracy, solid analytical skills, and ability to deal with confidential matters professionally
• Work independently but also as part of a team
• Excellent problem-solving skills exercised in a patient and thoughtful manner.

Our values:

• Be Clear
• Be Bold
• Move Fast
• Focus on Outcomes
• Care

Salary:

Attractive remuneration package, depending on qualifications and skills.

We offer

• An opportunity to grow, learn and travel
• Medical insurance for all employees
• Professional training
• Friendly and professional environment

If you want to be part of our team, send your CV via email to Paulina Chrysostomou at paulina@capital.com

Capital.com, a Fintech company with global ambitions, opening offices around the world and working in such new financial areas as blockchain and artificial intelligence, is looking to hire a FTD Sales Officer.

Our mission is to make the world of finance more accessible and engaging.

We use innovative technologies to build the most easy-to-use and transparent financial ecosystem.

Responsibilities:

• Handle incoming leads and develop them into clients of Capital.com
• Make welcome calls and follow-up calls to new clients

• Communicate marketing promotions to clients
• Provide training about the Capital.com platform and about financial markets to clients
• Build trust with the clients
• Increase the number of verified clients and depositors
• Meet personal and team targets
• Promote the Capital.com brand

Qualifications and skills required

• At least 1 year of experience in the same position
• Native English speaker or Fluent English, plus an extra language, such as German, Dutch, Slovakian, Czech or Spanish
• Result oriented and self-motivated person
• Dynamic, innovative and target driven
• Open-minded and flexible
• Eager to learn new things fast
• Team player
• Professional communication skills
• Strong networking capability
• Ability to work on own initiative, expand and generate business

Our values:

• Be Clear
• Be Bold
• Move Fast
• Focus on Outcomes
• Care

Salary:

Attractive remuneration package, depending on qualifications and skills

We offer:

• An opportunity to grow, learn and travel
• Medical insurance for all employees
• Professional training
• Friendly and professional environment

If you want to be part of our team, send your CV via email to Paulina Chrysostomou at paulina@capital.com

Capital.com, a Fintech company with global ambitions, opening offices around the world and working in such new financial areas as blockchain and artificial intelligence, is looking to hire a Retention Agent.

Our mission is to make the world of finance more accessible and engaging.

We use innovative technologies to build the most easy-to-use and transparent financial ecosystem.

Responsibilities:

• Be the primary point of contact for high-value clients
• Contact existing clients, ensuring they receive the highest level of service
• Manage client relationships and satisfaction through proactive support, training, and engagement, ensuring that clients have access to up-to-date market and pricing information
• Promote the company’s products and service
• Educate clients on how to use the company’s trading platform
• Provide a basic level of understanding of fundamental and technical analysis to clients in a highly compliant manner
• Contribute to company growth and financial targets such as revenue and a high level of client acquisition, retention and reactivation
• Analyse, identify, plan, design and implement opportunities for increasing client loyalty based on system data and industry insights
• Takes initiatives to improve customer satisfaction via process improvement plans, efficient reporting and flow of information

Qualifications:

• At least 2 years of experience in a similar position
• Native or advanced English speaker plus an extra language
• Professional communications skills
• Dynamic, innovative and target driven
• Strong networking capability
• Ability to work on own initiative, expand and generate business
• Ability to work in a high-pressure and fast moving environment

Our values:

• Be Clear
• Be Bold
• Move Fast
• Focus on Outcomes
• Care

Salary:

Attractive remuneration package, depending on qualifications and skills

We offer:

• An opportunity to grow, learn and travel
• Medical insurance for all employees
• Professional training
• Friendly and professional environment

If you want to be part of our team, send your CV via email to Paulina Chrysostomou at paulina@capital.com

Capital.com, a Fintech company with global ambitions, opening offices around the world and working in such new financial areas as blockchain and artificial intelligence, is looking to hire a Risk Officer.

Our mission is to make the world of finance more accessible and engaging.

We use innovative technologies to build the most easy-to-use and transparent financial ecosystem.

Responsibilities:

• Performing routine monitoring tasks to ascertain system performance and optimising system parameters

• Liaison with the technical team on the maintenance and enhancement of trading and monitoring systems
• Following the company’s operational procedures and internal controls in compliance with regulatory requirements
• Monitoring and analysing clients’ trading activities and exposures
• Providing internal support to the client facing team on trading related inquiries
• Communication with counterparties
• Keeping up to date with financial markets information and conducting market research

Key Requirements:

• University/College degree in Mathematics, Finance, Economics or any other related field
• 2-3 years of relevant experience in Dealing operations, trading and risk management
• Analytical and problem-solving skills
• Excellent verbal and written communication skills in English, any other language will be considered an advantage
• CySEC Advanced Certificate
• Advanced MS Excel skills an advantage
• Ability to work shifts on rotation

Our values:

• Be Clear
• Be Bold
• Move Fast
• Focus on Outcomes
• Care

Salary:

Attractive remuneration package, depending on qualifications and skills

We offer:

• An opportunity to grow, learn and travel
• Medical insurance for all employees
• Professional training
• Friendly and professional environment

If you want to be part of our team, send your CV via email to Paulina Chrysostomou at paulina@capital.com