Shares in the parent company of British Airways fell on Tuesday, following a calamitous weekend of cancelled flights and stranded passengers that has led to calls for the head of the airline's chief executive.
A catastrophic failure of BA's computer systems left many scheduled flights grounded and an estimated 75,000 passengers stranded at Heathrow and Gatwick airports or abroad.
IAG counts the cost
As parent company International Airlines Group (IAG) started to count the cost in compensation to angry passengers, the shares in London were down 2.6% to 598p.
This followed a fall of 2.8% for the Madrid-listed shares on Monday.
BA, whose parent IAG also owns Spanish carriers Iberia and Vueling and Dublin-based Aer Lingus, blamed the computer outage on a power surge at a London data centre and said back-up systems had failed to work.
Cruz not to resign
Alex Cruz, chief executive of BA, said on Monday that he would not resign, telling reporters that it "wouldn't be much use" and denying that outsourcing IT systems had been to blame.
"There was a power surge and there was a back-up system which did not work at that particular point in time," he said.
Nevertheless, media focus since flights started returning to normal on Monday has been firmly upon the company's detailed attention to cutting costs - the strategic directive of group CEO Willie Walsh.