Walmart launches tools for AI agents to shop for customers

By Reuters News

By Sanskriti Shekhar

Oct 21 (Reuters) - Walmart WMT.O on Wednesday introduced new tools that will allow artificial intelligence agents to shop and complete transactions for customers, as the retailer seeks to position itself in the growing use of AI-powered assistants in online commerce.

The move underscores Walmart's push into AI-enabled shopping, and strikes a contrast with Amazon AMZN.O, which has sought to limit third-party AI shopping agents' access to its platform.

Here are the details:

  • The retailer said it will roll out "Agent Profiles" next month, enabling shoppers to authorize individual AI agents, track their purchases separately and set spending limit or require approval for each transaction.

  • Walmart said customers would be able to monitor purchases made by AI agents separately from their own orders and revoke agent access at any time.

  • The company also launched the "Walmart Agent Gateway," a platform that allows AI assistants such as OpenAI's ChatGPT, Google's Gemini and Meta's Muse to connect directly with Walmart and Sam's Club systems to search products and complete purchases.

  • Walmart said customers would remain in control of purchases, while AI agents would be barred from accessing payment card data and could be blocked for violating company rules

  • The company said the tools will be available to all Walmart account holders and will not require a Walmart+ membership.

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