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TTEC Company profile

About TTEC Holdings Inc

TTEC Holdings, Inc. is a customer experience technology and services company. It operates through two segments, which include TTEC Digital and TTEC Engage. Its TTEC Digital provides customer experience technology services and platforms to support its client’s customer interaction delivery infrastructure. TTEC Digital segment designs, builds and operates the omnichannel ecosystem in a cloud, on premise, or hybrid environment, and integrates, orchestrates, and administers customer experience technology applications. Its TTEC Engage provides the customer experience managed services to support its clients’ end-to-end customer interaction delivery, by providing the customer experience omnichannel and application technologies, human resources, recruiting, training and production, and engagement processes. TTEC Engage segment provides digital, omnichannel customer engagement, supporting customer care, customer acquisition, growth and retention, and fraud detection and prevention services.

Financial summary

BRIEF: For the fiscal year ended 31 December 2021, TTEC Holdings Inc revenues increased 17% to $2.27B. Net income increased 19% to $141M. Revenues reflect TTEC Engage segment increase of 13% to $1.86B, TTEC Digital segment increase of 35% to $414.1M, United States segment increase of 14% to $1.52B, Philippines segment increase of 18% to $409.4M, Europe/Africa/Middle East segment increase of 41% to $110.9M.

Equity composition

Common Stock $.01 Par, 03/11, 150M auth., 82,052,253 issd. less 25,178,129 shs. in Treas. @ $348.5M. Insiders own 59.91%. IPO 5/96, 6.2M shares @ $15.50 by Morgan Stanley & Co. *NOTE: FY'93 = 11 months ended 12/31/93. FY'02 Q's are restated and reclassified for accounting change. FY'02-03 fincls. & '03 Qs are restated.