Ride-hailing app firm Uber has set up a supprt line and is to report crimes immediately to police in London in a bid to improve safety.
Uber has had its licence withdrawn in London over safety fears, but is continuing to operate while it appeals the decision by Transport for London (TfL).
TfL said delays in reporting sexual assaults by drivers were putting passengers at risk.
‘Listening to feedback’
Announcing the decision for a 24-hour support line, Uber said it was “listening to feedback”, and would “pro-actively” pass on serious complaints to the Metropolitan Police immediately.
Uber has just announced a loss of $4.5bn (£3.2bn) for the 2017 financial year, up from $2.8bn in 2016 – despite an 85% increase in revenue to $37bn.
New chief executive Dara Khosrowshahi hopes Uber will move into profit this year, with a stockmarket flotation (IPO) planned for 2019.