Takeaway food service Just Eat has been slammed on social media for introducing a 50p service charge just days before a ban on credit card surcharges.
Just Eat been charging 50p extra for credit card transactions, but that will be banned from 13 January under a European Union directive.
Angry customer Daryl Ladd tweeted: “Your attempt to get around the charge ban means that your app will most likely be a menu-hosting platform now. Guess we’ll be calling the restaurants up directly #supportlocalbusiness.”
All customers must pay charge
Just Eat claimed the new system was fairer as now all customers would have pay the 50p fee, even if they were paying by cash.
“We were already reviewing our approach to charging for the services we provide to customers for restaurants though the change to legislation did play a part in prompting this review,” it said on Twitter.
“Every order is a cost to administer. The 50p charge covers this & ensures along with our restaurant partners we can continue to deliver the best experience possible.
“We want this cost to be distributed evenly across all orders, whether they’re paid for with cash or online.”