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UK's Ofgem probes ScottishPower over customer treatment, billing practices

By Reuters News

Nov 5 (Reuters) - Britain's energy market regulator Ofgem said on Thursday it had launched a probe into whether ScottishPower Energy Retail complied with rules on treating customers fairly and supporting vulnerable households.

  • The investigation will examine whether ScottishPower provided adequate support to customers and complied with rules that generally prohibit energy companies from back-billing customers for energy consumed more than 12 months earlier

  • The probe will also assess whether ScottishPower took into account customers' ability to pay when setting debt repayment plans

  • The probe covers the supplier's electricity and gas retail operations during the period under investigation

  • Ofgem said opening the investigation did not imply that it had reached any findings about non-compliance

  • ScottishPower did not immediately respond to a request for comment

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