Iberdrola’s Avangrid expands AI use to bolster utility operations, customer experience

By Public Technologies
  • Iberdrola’s US subsidiary Avangrid expanded its use of artificial intelligence to support utility operations and customer experience.
  • Focus on moving from pilots to day-to-day deployment, targeting faster decisions, asset management optimization, network reliability improvements.
  • Rollout includes automation of repetitive work, advanced analytics, digital grid capabilities, responsible data governance.
  • Operational use cases include drone-based infrastructure inspections, customer voice analytics, predictive tools for field work, permitting, asset planning.


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