FIS Survey Finds 57% of US Adults Trust AI to Flag or Freeze Suspicious Charges

By Public Technologies
  • FIS's 2026 Consumer Pulse Survey found 57% of U.S. adults comfortable with AI flagging or freezing suspicious charges without prior permission.
  • Half want to approve every AI transaction; 55% are comfortable with AI paying previously authorized recurring bills.
  • Refund guarantees for mistakes were a top trust requirement for 58%; 56% wanted access to human review or overrides.
  • Readiness to delegate daily money management reached 37% overall, rising to 61% among millennials versus 33% among Generation X.
  • AI impersonation scams personally targeted 22% of respondents; 46% were confident their bank could stop a deepfake scam.


Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. FIS - Fidelity National Information Services Inc. published the original content used to generate this news brief via Business Wire (Ref. ID: 20261105532624) on November 05, 2026, and is solely responsible for the information contained therein.

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